Mother India Roti, part of the Maurya Group of Restaurants (“Mother India Roti,” “we,” “us,” or “our”), respects your privacy and is committed to responsibly handling personal information.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you:
Visit motherindiaroti.ca;
Create an account;
Place an online order;
Order for pickup or delivery;
Contact one of our restaurants;
Participate in promotions or loyalty programs; or
Otherwise interact with Mother India Roti.
This Privacy Policy is intended to reflect the requirements of Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy requirements.
1. Personal Information We May Collect
The information we collect depends on how you interact with us.
Contact Information
We may collect information such as:
- Your name;
- Email address;
- Telephone number; and
- Delivery address.
- Order Information
When you order food, we may collect:
- Items ordered;
- Restaurant location;
- Order date and time;
- Pickup or delivery preference;
- Delivery instructions;
- Special instructions;
- Coupon or promotional information;
- Loyalty information; and Order history.
- Account Information
If customer accounts are available, we may collect:
- Name;
- Email address;
- Telephone number;
- Username or account identifier;
- Password in encrypted or protected form;
- Saved addresses;
- Order history; and
- Loyalty or reward information.
- Payment and Transaction Information
When you make a payment, we or our payment service provider may process:
- Transaction amount;
- Payment method;
- Billing information;
- Transaction identifier; and
- Payment status.
Complete payment card details may be processed directly by our authorized payment processor rather than being stored by Mother India Roti.
Communications
If you contact us, we may collect:
- Your contact information;
- Details of your request;
- Order complaints;
- Refund requests;
- Feedback; and Other information you choose to provide.
- Automatically Collected Information
When you use our website, certain information may be collected automatically, including:
- IP address;
- Browser type;
- Device type;
- Operating system;
- Referring website;
- Pages visited;
- Date and time of access;
- Website interactions; and
- General geographic or location-related information derived from your IP address.
We may collect this information through cookies and similar technologies.
2. How We Use Personal Information
We may use personal information for reasonable business purposes, including to:
- Process and confirm orders;
- Prepare food orders;
- Arrange pickup or delivery;
- Process payments;
- Communicate order status;
- Provide customer support;
- Respond to questions and complaints;
- Process refunds or resolve transaction disputes;
- Operate customer accounts;
- Administer promotions and loyalty programs;
- Prevent fraud and misuse;
- Maintain website security;
- Understand how our website is used;
- Improve our website, menu, services, and customer experience;
- Maintain business, accounting, and tax records;
- Comply with legal and regulatory requirements; and
- Send marketing communications where permitted by applicable Canadian law.
We will not collect, use, or disclose personal information for purposes that a reasonable person would consider inappropriate in the circumstances.
3. Consent
Where required, we obtain your consent before or at the time we collect, use, or disclose your personal information.
Consent may be express or implied depending on:
- The sensitivity of the information;
- The purpose of collection; and
- The circumstances.
For example, when you provide your address when placing a delivery order, you consent to our use and necessary disclosure of that address to fulfil the delivery.
You may withdraw your consent to certain uses of personal information, subject to legal, contractual, or operational restrictions.
Withdrawing consent may prevent us from providing certain services to you.
4. Online Ordering and Payment Providers
We may use third-party technology providers to support:
- Website hosting;
- Online ordering;
- Payment processing;
- Customer accounts;
- Delivery management; and
- Other restaurant operations.
These providers may receive personal information only as reasonably necessary to provide services to us or to complete your requested transaction.
Third-party providers may also be subject to their own privacy policies and legal requirements.
5. Delivery Providers
When delivery is requested, we may provide necessary information to a delivery provider, such as:
- Customer name;
- Delivery address;
- Telephone number;
- Delivery instructions; and
- Information reasonably necessary to complete the delivery.
Delivery providers should only receive information reasonably necessary to deliver your order and administer the delivery service.
6. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, and similar technologies.
These technologies may be used for:
Essential Functions
To operate the website, maintain shopping carts, remember location selections, process orders, and provide security.
Analytics
To understand how visitors use our website and identify opportunities to improve performance.
Our website may use analytics technologies such as Google Analytics and related Google services.
Functionality
To remember certain selections or preferences.
Advertising and Marketing
Where implemented and permitted, cookies or similar technologies may help measure advertising effectiveness or provide relevant advertising.
You may control certain cookies using available browser or cookie-consent settings.
Blocking cookies may affect the operation of some website features.
7. Google and Other Third-Party Services
Our website may use or integrate third-party services such as:
- Google Analytics;
- Google Tag Manager;
- Google Maps;
- Payment processors;
- Online ordering providers;
- Delivery providers;
- Website hosting services; and
- Social media platforms.
When you interact with these services, they may collect or receive information according to their own privacy policies.
8. Marketing Communications and CASL
If you subscribe to receive promotional emails, SMS messages, offers, or other commercial electronic communications from Mother India Roti, we will manage these communications in accordance with applicable Canadian anti-spam requirements.
Where required, we will obtain appropriate consent before sending commercial electronic messages.
Marketing communications will include an appropriate method for unsubscribing where required.
You may withdraw your consent to marketing communications at any time by:
- Using the unsubscribe link contained in an email;
- Following available opt-out instructions in an SMS message; or
- Contacting us.
Unsubscribing from promotional messages will not prevent us from sending transactional communications reasonably necessary to complete an order, provide a receipt, communicate about a delivery, or respond to your request.
9. When We May Share Personal Information
We do not sell or rent your personal information.
We may disclose personal information to service providers where reasonably necessary for legitimate business purposes, including:
- Payment processors;
- Delivery providers;
- Website hosting companies;
- Online ordering technology providers;
- IT and security providers;
- Analytics providers;
- Professional advisers;
- Accounting or financial service providers; and
- Other vendors assisting with our operations.
We may also disclose information:
- With your consent;
- To comply with applicable law;
- In response to a legally valid request;
- To investigate suspected fraud or security incidents;
- To protect the rights, safety, or property of Mother India Roti, our customers, or others; or
- As part of a business transaction such as a reorganization, acquisition, or sale, subject to applicable legal requirements.
10. Processing Outside Canada
Some technology or service providers we use may store or process information outside Canada.
If personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law enforcement agencies, or government authorities in accordance with those laws.
We use reasonable contractual, technical, and organizational measures when working with service providers that process information on our behalf.
11. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to:
- Complete the purposes for which it was collected;
- Maintain appropriate business and transaction records;
- Fulfil tax and accounting requirements;
- Resolve disputes;
- Prevent fraud; and
- Meet legal obligations.
When information is no longer reasonably required, we may securely delete, destroy, or anonymize it, subject to our legal obligations.
12. Information Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against:
- Unauthorized access;
- Loss;
- Theft;
- Misuse;
- Unauthorized disclosure;
- Alteration; and
- Destruction.
Examples may include restricted access, secure systems, encryption where appropriate, password controls, and use of reputable service providers.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
13. Privacy Breaches
If we become aware of a breach involving personal information, we will assess and respond to the incident in accordance with applicable Canadian privacy requirements.
Where legally required, we will report the breach to the appropriate authorities and notify affected individuals.
14. Accessing or Correcting Your Information
Subject to applicable legal exceptions, you may request access to personal information we hold about you.
You may also ask us to correct information that is inaccurate or incomplete.
We may need to verify your identity before processing an access or correction request.
15. Deletion Requests
You may ask us to delete personal information we hold about you.
We will consider deletion requests subject to applicable legal and operational requirements.
We may need to retain certain information where required for purposes such as:
- Tax or accounting records;
- Fraud prevention;
- Dispute resolution;
- Legal proceedings; or
- Compliance with Canadian law.
16. Children’s Privacy
Our website and restaurant ordering services are intended for a general audience and are not specifically directed toward young children.
We do not knowingly seek to collect unnecessary personal information from children.
Where a person does not have legal capacity to provide the necessary consent, a parent or legal guardian should place the order or otherwise interact with us on their behalf.
17. External Links
Our website may contain links to third-party websites or services.
Mother India Roti is not responsible for the privacy practices of independently operated third-party websites.
We encourage you to review the applicable privacy policy before providing personal information to another organization.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time because of changes to:
- Our business practices;
- Technology;
- Online ordering systems;
- Service providers; or
- Applicable legal requirements.
When we make changes, we will update the “Last Updated” date displayed at the top of this policy.
Material changes will be communicated where required by applicable law.
19. Privacy Questions, Requests or Complaints
If you have a question about this Privacy Policy, would like to exercise a privacy right, or have a concern about how we handle personal information, please contact us.
Privacy Contact
Mother India Roti
Queen St West
1422 Queen St West
Toronto, ON M6K 1L9
Canada
Phone: 416-588-4634
St Clair Ave W
2542 St Clair Ave W
York, ON M6N 1L7
Canada
Phone: 416-901-8311
We will review and respond to privacy inquiries in accordance with applicable Canadian privacy requirements.